Terms and Conditions

1. Introduction

These Terms and Conditions govern the use of the Arena Taxis website and the services provided by Arena Taxis. By booking a taxi through our website, phone, or any other booking method, you agree to be bound by these Terms and Conditions.

Arena Taxis provides private hire taxi and airport transfer services. Our aim is to offer reliable, safe, and professional transportation services to all customers.

2. Booking and Confirmation

A booking is considered confirmed when a customer provides the required journey details, including pickup location, destination, date, time, and contact information, and the booking is accepted by Arena Taxis.

Customers must ensure that all booking information provided is accurate. Incorrect information may affect the service and could result in additional charges.

3. Fares and Payment

All fares are calculated based on the journey details provided at the time of booking. Prices may vary depending on distance, time, traffic conditions, waiting time, and additional services.

Payment may be made through available payment methods, including cash, card, or online payment, depending on the booking method. Any additional costs incurred during the journey must be paid by the passenger.

4. Cancellation Policy

Customers may cancel bookings within a reasonable time before the scheduled pickup. Late cancellations or failure to appear at the pickup location may result in cancellation charges.

Arena Taxis reserves the right to cancel bookings due to unforeseen circumstances such as severe weather conditions, vehicle issues, or safety concerns.

5. Waiting Time

Drivers will wait at the pickup location for a reasonable amount of time. Additional waiting time may result in extra charges.

For airport pickups, waiting time may be adjusted based on flight delays where flight details have been provided during booking.

6. Passenger Responsibilities

Passengers must behave respectfully toward drivers and comply with all safety regulations during the journey.

Passengers are responsible for ensuring that they and their belongings are ready at the pickup time. Arena Taxis reserves the right to refuse service to passengers who behave in an abusive, unsafe, or illegal manner.

7. Luggage Policy

Passengers must inform us in advance if they have large or unusual luggage items. Arena Taxis reserves the right to refuse transportation of items that cannot safely fit into the vehicle.

Passengers are responsible for their luggage during the journey.

8. Liability

Arena Taxis will make every effort to ensure that vehicles arrive on time and passengers reach their destination safely. However, we are not liable for delays caused by circumstances beyond our control, including traffic congestion, accidents, road closures, or weather conditions.

Our liability is limited to the value of the booked journey.

9. Lost Property

Arena Taxis is not responsible for items left in vehicles. If an item is found, we will make reasonable efforts to return it to the owner.

10. Service Availability

Arena Taxis operates subject to vehicle availability. While we strive to fulfil all bookings, we cannot guarantee availability during peak times.

11. Changes to Terms

Arena Taxis reserves the right to update these Terms and Conditions at any time. Updated terms will be published on the website.

12. Contact

For any queries regarding these Terms and Conditions, customers can contact Arena Taxis through the contact details provided on the website.